Delivery & returns
Everything ships from Sharjah. Here is what it costs, how long it takes, and what happens if something isn't right.
Delivery charges
- Standard delivery — AED 20. Delivery within 2-3 Days. Free on orders of AED 200 and above (VAT included).
You'll get a WhatsApp or SMS from the courier on the day of delivery. If nobody is in, they will try again the next working day.
Where we deliver
All seven emirates. We don't currently ship outside the UAE; if you are in the GCC and want a wholesale quantity, ask us and we'll quote freight separately.
Payment
Visa and Mastercard through Ziina. Card payments are handled entirely by Ziina — we never see or store your card number. Business customers can ask for a VAT invoice with their order.
Returns and exchanges
If you change your mind, return the item within 7 days of delivery, unused and in its original packaging, and we'll refund the product price to your original payment method (or as store credit, if you prefer). Delivery charges are not refunded unless we sent the wrong item.
For hygiene reasons, personal-care items — toothbrushes, floss, sponges, soaps — can't be returned once opened. Wholesale packaging cartons are sold as final sale, which is why we offer samples first.
Something arrived damaged?
Send a photo to +971 58 958 0835 within 48 hours of delivery and we'll replace it or refund it — no need to send it back.
How to start a return
WhatsApp or email info@senseselect.ae with your order number. We'll arrange a courier pick-up (AED 10, deducted from the refund) or you can drop it at our office in Shams, Sharjah.